Aged Care Services

During period of closure for medical problems phone your doctor, or 000 for emergencies. If assistance is required you can contact our on-call number 0459 361 324

Respite Program

Respite is a short-term option for carers who need a break from their usual caring responsibilities, at the same time, it provides the person who receives the care with an opportunity for socialisation and / or skills development.

The Uniting Goulburn North East Respite Program provides day and overnight respite options to carers of people who are living with dementia, frail aged peopl (>65 years), an Aboriginal or Torres Strait Islander aged over 50 years and adults with other conditions causing them to need support.

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Community Respite Houses

The goal of this respite model is to provide a non-threatening and meaningful environment in which care recipients can participate and engage in interests and activities to ensure a positive respite experience. We provide a person-centred approach and support that is meaningful to the individual and their carer. Our care is sensitive to the needs of people from culturally and linguistically diverse backgrounds.

Neil Stewart House (Wangaratta) and Cornishvale (Mooroopna) are both five-bedroom houses, with McFarland house (Wodonga) being a six-bedroom house. All houses are situated in pleasant garden settings. Each house has been specifically designed as a respite facility.

There is a cost associated with this service.

To book respite accommodation or find out more contact us on 03 5723 8000, or

Day Respite Groups

The day groups provide respite for carers of people with memory loss who have good mobility. The options are great - outings, community activities, pub meals, trips, fishing and more.


Home Care Packages

What is a Home Care Package?

A Home Care Package is an allocation of funds enabling you to purchase products and services that support your independence. You are given the choice and flexibility to develop a Care Plan that will help you stay living at home for as long as possible. All Home Care Packages are offered on a Consumer Directed Care basis - as per government requirements.

Uniting Goulburn North East currently has packages to support people with low care needs (HCP Level 2) and high care needs (HCP Level 4). These packages are available across the Hume Region including Wangaratta, Benalla, Wodonga, Moira and Shepparton areas.

How will a Home Care Package help me?

Your Home Care Package can be used for services and products that support your independence and your social connections within the community. Services available include, but are not limited to: personal care, social support, home help, transport to appointments and shopping, meal preparation, gardening, assistive technology and equipment, and training.

UnitingCare Goulburn North East staff can assist people with special needs such as from a non-English speaking background, financially disadvantaged, or people with dementia.

How do I get a Home Care Package?

To be eligible for a Home Care Package, you must have been assessed by the Aged Care Assessment Service. Contact details are available on the My Aged Care website, or you can ring the My Aged Care Contact Centre on 1800 200 422.

If you are already eligible, you can contact UnitingCare Goulburn North East on 03 5723 8000, to discuss if a suitable package is available for you.

Are there any fees?

The Commonwealth Government subsidises the Home Care Packages, but care recipients may be asked to co-contribute for their package:

  • A basic care fee is negotiated with each care recipient, but cannot exceed 17.5% of the pension for full Aged pensioners
  • An income-tested care fee may be payable by self-funded retirees and part-pensioners


How do I get further information?

  • Ring the Aged Services Team at Uniting Goulburn North East on 03 5723 8000
  • Visit the My Aged Care website -



Do you need an advocate?

An advocate is a person who represents you and works with you or a group of people who may need support and encouragement to exercise their rights, in order to ensure that their rights are upheld.

Aged Care Advocacy

Free call 1800 900 600, or from mobile call 1800 500 853


Regional Disability Advocacy Service (RDAS)

Free call: 1800 250 292

Phone: 02 6056 2420


Rights Information and Advocacy Centre (RIAC)

Phone: 03 5822 1944


The Office of the Public Advocate

Phone: 1300 309 337